Tenant FAQs

All application procedures start from our LISTING – look for the “Submit an application” button and begin the process. If you incur any issues or have specific questions, you may call the office staff at 919-324-3829.

We ask that the residents submit all repair requests through the Property Meld for the fastest response. Once a repair request is submitted, our Maintenance Department receives a notification. We have staff members in the office assigned to handle and be the point of contact for all maintenance issues.

For any after-hours or immediate service requests, we have a 24-hour answering service that can be reached by calling our office phone line at 919-324-3829 ex 111. This is meant for emergency calls only.

Any non-emergency repair requests should be sent through the Property Meld portal or phoned into the office during normal business hours.

Our application process takes approximately 24-48 hours for approval or denial. Landlord and employment verifications may take longer if they are not supplied with the application.

We are open Monday to Friday from 9:00 AM to 5:00 PM. There may be times when our office closes early. We do have a dropbox for you to leave rent payments 24/7.

Please review our rental criteria prior to completing an application. All application fees are non-refundable.

• Rent is due on or before the first of each month.
• There is a 5-day grace period.
• A late fee will be charged at 12:00 AM on the 6th of the month regardless of weekends, holidays, pay periods, or acts of God.
• On the 10th of the month, any tenant with unpaid rent and charges still due will be filed against in District Court for Failure to Pay Rent.

We require a 30-day paid written notice to vacate, which must be received by the 1st day of the month. A form is provided online, or we accept a letter by email, fax, or snail mail. If the notice is received after the 1st of the month, then the 30 days will begin and end on the following month, and rent will be due for that month.

Encore Properties will send the security deposit refund check within 30 days of your return of possession to the forwarding address you provide. You can receive the full deposit back so long as the following happens:

• Lease term has expired or agreement has been terminated in writing by all parties.
• Lessee has given a written, paid 30-day notice to vacate.
• No damage has been done to the property or its contents, except normal wear and tear.
• Property is returned by Lessee fully cleaned and all trash, debris, and personal items removed.
• Property is returned with the yard freshly maintained if required in their agreement.
• All rent, fees, and charges have been paid by Lessee in full.
• All door keys and amenity keys, mailbox keys, access cards, gate openers, garage door openers, and any remotes have been returned to management.

No, it is not possible to apply for any properties sight unseen since no property can be rented without viewing it first. If there is no way for you to view the residence, please contact our office. You can have someone you trust go on your behalf (friends or family); otherwise, realtors are a great option as well.

While in most cases, photos are of the actual properties, these photos are only representative of the size and space of the interior of the property. It is always recommended that the property should be viewed in person to ensure that the size and space are as per their requirements.

Yes, tenants have to provide proof of renter’s insurance prior to taking possession of the residence.

Changing locks or re-keying without approval constitutes a serious violation of your lease agreement. If the tenant desires to change, re-key, install, or replace any security devices, he/she must send such a request to the office in writing.

Following approval, the tenants must pay for all expenses associated in advance. Any changes can only be made through approved contractors authorized by the management.

No. Tenants cannot sublease the apartment. We do not permit subleasing. If you need to re-lease your property, please contact your Property Manager.

All tenants must talk to the property manager about any plans to acquire a new pet or add to existing pets. Depending on the number and types of pets, this request may or may not be approved.